Monday, February 20, 2012

Impressive Zinio Customer Service

Let me start this post off by saying I wasn't going to post today. Today is Family Day in Ontario (and Alberta and Saskatchewan), but I don't have the day off because I'm a public servant. I went to bed in not the greatest mood because I knew I would have to work today, even though I had a great weekend at home with Kevin.

So here's the story:

About a week ago I got an email from my friend, Sara, who told me I should read this month's issue of Chatelaine magazine because it had some great small-space solutions in it. I currently have two magazine subscriptions (Canadian House & Home and Style at Home), which I read mainly using Zinio.

About Zinio:
Zinio is the world's largest newsstand and bookstore. With its many digital products and services, Zinio creates better ways for people to discover published content, get more of it and do more with it. Now, readers can purchase content once to be read on any screen. Zinio provides the ability to shop for, search inside, read, share and save digital content in 23 local newsstands in any country in the world. 

I barely even glance at my paper subscriptions anymore because with Zinio I can read them over a week earlier than the mailed version. I also found a Zinio app for my iPhone so I can read my magazines anywhere - no computer necessary. Sweet!

So yesterday, while perusing Zinio on my iPhone, I decided to check out the digital price for this month's Chateleine magaine: $2.99 for one month, $12.99 for a 12-month subscription. Really? $12.99 for 12 issues? They were practically giving it away. How could I say no? I put through all my information, but I got an error message...

 Gah! That sucks! I'm not the most patient person. I love buying things and getting them immediately, which is exactly what I was expecting, so this error message was less than ideal. I followed the instructions and sent them an email, including the above screen shot. I wasn't expecting to hear back for at least a few days though (agony!) because it was 1. Sunday night, and 2. it was a Sunday night preceding a holiday. Double gah!

Much to my surprise, I got two emails from Zinio within a couple hours (but I was already asleep), where they were apologizing for the inconvenience. Emails like this are always appreciated! First up was this one:
 Then this one:

That's right...FREE. I read this at 6am this morning thinking, "Sweet, they're gonna give me a free issue." No folks, the whole subscription is free! Woohoo Donald L! You are the shizzzz!

The value is $12.99 - nothing huge, I know, but it definitely started my day off right :) And I love being able to share positive customer service experiences. Note: I always love to share negative customer service experiences too and have been known to blacklist companies forever. Le Chateau, I'm talking to YOU!!!!!!!! Worst customer service EVERRRRRRRRRRRR.

To continue on in my positive mood, I had an absolutely clear drive on my way to work this morning and got here in record time because there were no cars on the road. 

So far today is feeling like this: (seriously, if you want to get your day off to good start too, watch this video).

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